TBG Code of Conduct
The Bertram Group Code of Conduct
The Bertram Group provides the highest standard of educational advising to families seeking opportunities for students from elementary school through career services. We serve a broad range of learners from across the globe, striving to identify the “best fit” for each individual candidate.
Integrity, professionalism, and experience are the foundations of our commitment to excellence. We recognize that our ability to conduct this work depends upon the strength of our relationships with families and schools. We are grateful for our role in partnering with colleagues.
At TBG, we are proud to work with colleagues who have already proven their dedication to distinctive service in this field. To ensure the success of our affiliates, the following lists our expectations of performance of services delivered to referred families.
Affiliated Consultants:
Respect commitments and act with honor and reliability in all interactions with fellow consultants, families, and allied professionals.
Represent both students and educational opportunities fairly and accurately.
Communicate clearly about the nature and scope of services that the consultant provides—never making promises beyond their sphere of influence.
Are sensitive to clients’ perspectives and work collaboratively with parents towards the best interests of their child.
Implement assignments with warmth and compassion, yet maintain professional boundaries.
Integrity
Affiliated Consultants::
Serve all clients equally—valuing and respecting each individual’s needs.
Communicate clearly, consistently, and thoughtfully.
Communicate clearly, consistently, and thoughtfully with each other and the outside world.
Respectfully acknowledge all gracious overtures to strengthen relationships with other professionals.
Recognizing that this work is highly detail-oriented, track, balance, and follow through on the many action steps needed in a timely fashion.
Are accurate and careful with data.
Professionalism
Affiliated Consultants::
Regularly visit schools, programs, and colleges to expand their knowledge of educational opportunities.
Attend conferences, workshops, and webinars to keep abreast of the latest trends and concerns of our field.
Stay current with social media and school/program/college correspondence.
Practice within the bounds of individual abilities and experience and offer insight to the group as a whole.
Practice within the bounds of their individual abilities and offer insight from that expertise, where appropriate, to others.